The objective of the Carlow County Enterprise Board with regard to customer service, is to discharge the duties and functions entrusted to it by the Minister for Enterprise Trade and Employment in accordance with the Operating Agreement signed between the County Enterprise Board and the Minister for Enterprise Trade and Employment in an efficient and professional manner.

The Carlow County Enterprise Board is governed by the "Code of Practice for the Governance of State Bodies" which ensures that customers and the public in general are afforded an excellent service, decisions are made fairly without bias, CEB staff observe the highest standard of business ethics and that no actions of the CEB staff shall ever weaken the public's faith in the integrity of the CEB.

This Code applies to Directors of the Board, Evaluation Committee members and employees of the Board. When you are dealing with the Enterprise Board, staff will seek to ensure that you are fully informed of all services and supports and that you are facilitated in gaining proper access to these services and supports.

Courtesy and Helpfulness: You can expect that in all your contacts and dealings with the County Enterprise Board to be:

• at all times dealt with by the staff in a courteous and helpful manner.
• given the name of the staff member with whom you are dealing.
• directed to the appropriate staff member dealing with your enquiry.

Information: You can expect that in all your contacts and dealings with the County Enterprise Board to be:

• given full and accurate information in relation to any query you may raise.

Efficiency: You can expect that in all your contacts and dealings with the County Enterprise Board to have:

• your query dealt with in a speedy and efficient manner, while recognising the need to keep to the minimum any cost which you might necessarily have to incur.

Privacy and Confidentiality: You can expect that in all your contacts and dealings with the County Enterprise Board to have:

• all information, both personal and business, provided by you dealt with in total confidence.

Redress: You can expect that in all your contacts and dealings with the Carlow County Enterprise Board that any legitimate complaint will be dealt with speedily and sympathetically and in accordance with the Board’s Client Care and Complaints Procedures. These procedures are without prejudice to an individual’s normal rights in law or to any independent review systems that might be put in place.